Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If one of the RAM slots in your HP ENVY x360 M6 is not working, it could be due to several reasons, and there are steps you can take to diagnose and potentially resolve the issue. Here's a step-by-step guide.
Check for Physical Damage: First, ensure that there is no physical damage to the RAM slot or the RAM module itself. Look for bent pins or any visible signs of damage.
Swap the RAM Modules: If you have two RAM modules installed, try swapping them between the working and non-working slots. This will help determine if the issue is with the RAM module itself or the slot.
Clean the RAM Slot: Sometimes, dust or debris can accumulate in the RAM slot, causing connection issues. Turn off your laptop, unplug it, and gently clean the RAM slot with compressed air or a soft brush.
Update BIOS: Ensure that your laptop's BIOS is up-to-date. Manufacturers often release BIOS updates that can improve hardware compatibility and functionality.
Reseat the RAM: Turn off your laptop, unplug it, and carefully reseat the RAM module in the non-working slot. Make sure it's properly inserted and locked into place.
Test with a Different RAM Module: If you have access to a different compatible RAM module, try installing it in the non-working slot to see if the issue persists. This will help determine if the problem is with the RAM module or the slot.
Run Diagnostic Tests: Some laptops have built-in diagnostic tools that can help identify hardware issues. Check your laptop's user manual or HP's official website for instructions on running diagnostic tests.
Remember to back up your important data before attempting any hardware troubleshooting, as there's always a slight risk of data loss when working with hardware components.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Our software update is being released in phases. New features will gradually roll out across all regions. Stay tuned for updates.
